We deliver within the UK, Ireland & Europe. Delivery must be to the payment holders address unless prior arrangement has been made with us and if so then details can be given in the notes section of your order. You can also request a delivery address here and we will notify you if there are any problems. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered we try our best to despatch all orders in the specified period shown with the product in the checkout. You usually only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, a higher charge may apply
There are additional charges if you choose a premium delivery service, (i.e. Saturday delivery)
Currently we Offer FREE Standard UK Delivery on any online order of £10 or more, this is 3-5 Day service, if you require sooner then please choose a suitable delivery method from the checkout options.
How we Deliver
Products are generally delivered either by APC Nationwide Courier, Hermes & Fed Ex for non UK orders.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay nevertheless all goods will be delivered within 30 days. This includes delivery to the Scottish islands, Channel Islands or a European Country.
Tracking Your Order
You can contact us via email to track your order process at any time. Emails are responded to within 4 hours.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition, if you do not receive all your products please e-mail to confirm they have been dispatched. All damaged goods must be notified to us as soon as reasonably possible. Always signed for goods as unchecked.
If any of your products arrive damaged, this must be reported to us within 24 hours of delivery via email with relevant photographs.