Terms & Conditions
Terms & Conditions
(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website for your own personal use.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material on the website;
(c) [reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]
(c) [edit or otherwise modify any material on the website; or]
(d) [redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].]
[Where content is specifically made available for redistribution, it may only be redistributed [within your business].]
(4) Limitations of liability
[The information on this website is provided free-of-charge, and] you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
[(5) Restricted access
[Access to certain areas of our website is restricted.] We reserve the right to restrict access to [other] areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password [at our sole discretion] [OR] [if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us].]
[(6) [Bulletin board / chat room / comments]
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
[You must not use our website for any purposes related to marketing without our express written consent.]
You must not use our website to copy, publish or send mass mailings or spam.
You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime[; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.]
We reserve the right to edit or remove any material posted upon our website.
We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.
[In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.]]
(7) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(8) Entire agreement
These terms and conditions [, together with our privacy policy,] constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(9) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
(10) Coupons
We reserve the right to end any coupon promotion at any time, and to refuse the use of a coupons if we feel they have been misused by a customer. Only one coupon can be used at anyone time/sale.
(11) Pricing Errors
We reserve the right to cancel a sale before an item is despatched if pricing errors have been listed on the website, we will not honour pricing errors in these types of cases. You will be notified via email if any stock ordered is found to be mispriced, you will have the option to either: a)pay the difference or b)cancel your order & receive a refund.
b) Late Payments, Overdue invoices or payments that have not cleared will incurr an automatic £25 Admin fee.
(12) Installation Terms
For installations we will expect payment in full when the job is complete, this by means of either cash or credit/debit card payment. We only accept cheques before installation takes place subject to clearance. With some higher value installations we may sometimes ask for a 20% deposit 7 days in advance of the arranged installation date, with the balance due day of completion with payment methods mentioned above. If for any reason the installation date cannot take place as originally planned, then we will either offer you a new installation date, or your deposit refunded in full.
All installation work by means of cables laid, dish installation & equipment supplied are guarnteed for 1 year unless one of the following exceptions apply:
a)Any storm or severe weather damage to the dish alignment.
b)Any work undertaken by a third party other than Cdtronix effecting the use of equipment or installation area before or after labour has commenced.
c)Equipment not supplied by Cdtronix. This includes Products & Installation equipment supplied by a customer that fails, breaks or causes any serious damage to any person or property, we will not guarntee such works or be held liable for any claims made.
d)Planning Permsisson from a local authority not obtained by the client. (Cdtronix will not be held liable for Installations where the correct planning permission has not been obtained by the client before work has commenced)
(13) Firmware Upgrade Service;
We will not be held responsible for any damage to receivers caused by software upgrades, and by giving us permission to upgrade your receiver you agree to these terms and take full responsibility. We will upgrade with Manufactuers official Software only & no other versions.
(14) Agreement to Our Terms & Conditions
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
[(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;]
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services]
[(c) information that you provide to us for the purpose of registering with us ;]
[(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters]
[(e) any other information that you choose to send to us]
Warranty for Products
All products sold by us come with a manufactuers 12 month warranty unless otherwise stated. If your product becomes faulty within 30 days of purchase from us, then goods must be returned to us for replacement or repair. If after the 30 day period then you must send goods back to the manufactuer for replacement.
(2) Cookies
[We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to [recognise your computer when you visit our website, and to personalise our website for you]. [Our advertisers may also send you cookies.]
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites [, including this one].]
[We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.]
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
[(a) administer the website;]
[(b) improve your browsing experience by personalising the website;]
[(c) enable your use of the services available on the website;]
[(d) send to you goods purchased via the website, and supply to you services purchased via the website;]
[(e) send statements and invoices to you, and collect payments from you;]
[(f) send you general (non-marketing) commercial communications;]
[(g) send you email notifications which you have specifically requested;]
[(h) send to you [our newsletter and other] marketing communications (relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at sales@cdtronix.com]
[(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;]
[(j) deal with enquiries and complaints made by or about you relating to the website]
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.]
Except as provided in this privacy policy, we will not provide your information to third parties.
[(5) International data transfers
[Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.]
[If you are in the European Union, information which you provide may be transferred to countries (including [the United States], [Japan], which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.]]
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].]
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password.]
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
[We may also notify you of changes to our privacy policy by email.]
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £5).
You may instruct us not to process your personal data for marketing purposes by email (to sales@cdtronix.com) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Viewing Cards/Subscriptions
As with a number of products on our site Viewing Cards are often offered by us at heavily discounted rates. We would like to make customers aware that if a situation arises where a further pro-rata payment is required the amount due may be calculated based on the normal retail price and not the discounted one that was originally paid. Furthermore when purchasing viewing cards please be aware that we are not the programme provider, we have no control over programming content, satellite location or the addition or removal of channels from a broadcasters bouquet. If you purchase a subscription from us and use the service within the 7 day cooling off period, you are agreeing to this contract and waver your rights to cancel. Unless otherwise stated all viewing cards are for domestic use only.
Due to the nature of the product, subscription viewing cards are not covered by a warranty unless they are official subscription cards and these are under warranty for as long as the broadcaster is broadcasting the programmes the card was intended to receive. The card is NOT covered if broadcasting stops due to the broadcaster going out of business or a change in schedules, or if the broadcast infringes UK broadcast law. If this is the case we are not liable for this action and you have bought paid subscription cards with this knowledge.
If a channel provider decides for whatever reason to re-issue a new series of their smartcard the cost to the consumer is likely to be between £10 and £20 as a Minimum, regardless of when the original subscription was purchased.
Deliveries and Returns
Please ensure that the delivery address including postcode is correct and there will be someone there during 9.00 - 5.00 to accept delivery. If there is not going to be anyone to accept delivery, please provide an alternative address or contact the courier direct to make alternative arrangements direct with them or to arrange collection from your local depot.
As we use outside couriers we cannot be held responsible for deliveries which arrive late. In the event that goods are undelivered or returned to us due to circumstances beyond our control, then no refund will be given. A re-delivery charge may also be applicable. No refund will be given if we are unable to deliver the goods for any reason whatsooever.
When receiving goods it is your responsibility to inspect goods and check for damage or any missing items. Any items received damaged will be replaced by us Free of charge. Damaged items or missing items must be reported to us within 48 hrs of delivery.
No claims will be entertained after this time.
All brand new items we sell are supplied with a manufacturers 12 months warranty. It is the responsibility of the customer to pay transport charges to return the equipment. Call us on 0843 289 9120 and we will give you details of where the goods are to be returned to.
Your goods will be repaired or replaced at the manufacturers absolute discretion.
If in the opinion of the manufacturer, the goods are not faulty, then you will be charged for re-delivery to your address. The goods will not be returned until this charge is paid.
In the event of a dispute as to whether or not the goods are faulty, the manufacturers decision is final.
Subscription viewing cards cannot be cancelled or returned once the
subscription has been started. We are unable to guarantee subscription viewing cards (apart from faults with the card) as the broadcaster has the right to alter cease or change their terms & conditions. Should the broadcaster decide to cease broadcasting, or are bound by law, or alter its programming content from those currently advertised. No refund will provided as a result of this is totally beyond our control.
Return policy
Returns are only accepted if returned to us within 7 days of delivery unopened & unused. If after that time or the item is sent back to us with opened packaging or has been used in any way then we reserve the right to refuse the return or charge a restocking fee of 20% at the managers discretion. No postage fees are refunded and if the item was purchased with a "Free shipping" offer then we reserve the right to deduct any postage & packaging costs incurred by us.Any items received as faulty will be replaced by us Free of charge. Faulty items or missing items must be reported to us within 48 hrs of delivery. No claims will be entertained after this time.
Graded stock items are sold as listed & for these items we do not accept returns after 7 days unless faulty & within the stated warranty period.
By making a purchase you demonstrate that you agree to these Terms and Conditions and our Returns Policy.
